1. Top
  2. 【GoTo pause】

【GoTo pause】

  • 【Common throughout the country:About the suspension period】
    Period:From December 28, 2020 (Monday) to January 11, 2021 (Monday)
    Even if you have already made a reservation during the above period, you will not be eligible for the GoTo Travel discount.

    【Common throughout the country:About cancellation fee】
    Reservations for the above period are free of charge during the following period.

    Cancellation period:From 20:00 on Monday, December 14, 2020 to 24:00 on Monday, January 11, 2021

    ※Initially, it was until 24:00 on Thursday, December 24, 2020, but the cancellation fee free period has been extended.
    ※It is applicable until the reservation is completed as of 24:00 on Sunday, December 13, 2020.
    ※The date and time when the cancellation fee is free has changed.
    Old:Until the reservation is made as of 24:00 on Monday, December 14, 2020.
    new:Until the reservation is made as of 24:00 on Sunday, December 13, 2020.
    ※Please note that there is no change during the period of 4 cities.
  • 【Sapporo,Osaka City,Those who live in Nagoya】
    The country has notified you to refrain from traveling with the GoTo Travel Discount until Sunday, December 27, 2020, regardless of whether you are booking a new or existing reservation.

    【Those who live in Tokyo】
    From Friday, December 18, 2020 to Sunday, December 27, 2020, the government has notified you to refrain from traveling with the GoTo Travel Discount.

    【About cancellation fee for the above period】
    If you live in Sapporo, Osaka, Nagoya, or Tokyo, you will not be charged if you cancel your reservation within the specified period during the following period.There is no cancellation fee.
    Period:Until Thursday, December 24, 2020
    ※Limited to those for which reservations have been made as of 24:00 on Monday, December 14, 2020.

    【For those who live in Hiroshima】
    Until Saturday, December 27th, the government has notified you to refrain from traveling with the GoTo Travel Discount.
    If you cancel within the following period, there will be no charge.There is no cancellation fee.

    Period:Until 24:00 on Saturday, December 26, 2020
    ※Limited to reservations made until Wednesday, December 16th.
  • 【About extension of GoTo travel suspension period】

    【Go To Travel Suspension Period Extension】

    The Go To Travel business, which had been suspended from Monday, December 28, 2020 to Monday, January 11, 2021, has been extended to the following period after the state of emergency was announced.

    Extension period:January 12, 2021 (Tuesday) -March 21, 2021(Sunday)

    ※Subject to change depending on the situation.

    <About the cancellation fee free period>
    For reservations made during the above period, if the reservation is completed by 24:00 on Tuesday, February 2, 2021, the cancellation fee will be free if canceled during the following period.

    Period:From Tuesday, February 2, 2021 to Friday, February 12, 2021

    <For customers using STAY NAVI>
    During the Go To Travel suspension period, the STAY NAVI accommodation coupon is "forced suspension".
    ※Please contact the inn for cancellation.
    ※If you have any questions, please contact us by phone.
  • "Kumamoto Prefecture's own state of emergency" has been announced

    【Kumamoto Prefecture's own state of emergency】
    The number of infected people in Kumamoto Prefecture is increasing explosively.
    Therefore, Kumamoto Prefecture has "issued a prefecture-specific declaration equivalent to the national emergency declaration."
    The purpose is to reduce the number of newly infected people.

    <Period>
    From January 14th to February 7th

    <Request from the prefecture>
    ·Wear a mask, wash your hands frequently, disinfect your hands, and avoid three honey.
    ·Avoid unnecessary and unurgent going out or moving.
    ·Refrain from eating dinner (including drinking at home) for 5 or more people
    ·If you have symptoms such as fever, refrain from going out and consult your doctor.
    and so on are available.

    <To protect your loved ones>
    The request from the prefecture is to strengthen what we have done so far.
    I think you are getting tired of your self-restraint to prevent infection.
    However, we need your cooperation because we hope for the earliest possible convergence.
    Nice to meet you.